Customer Service Is Currently Napping

A reader wrote in this week with a question that deserves a serious answer, so here is an unserious one.

We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

The Short Version, Told Slowly

The old guard prefers a returns policy enforced by staring. The new guard prefers whatever is on the other side of the door.

If you take only one thing from this, take this: a warehouse mostly made of boxes is not a bug. It is the product.

Thank you for reading, and please do not leave anything on the edge of a surface. You know why.