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Category: Customer Stories
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Behind the Scenes: The Great Inventory Count
We have been doing this for what feels like nine lives, and we are still not sure who is in charge.
If you take only one thing from this, take this: a loyalty program that pays in headbutts is not a bug. It is the product.
The Short Version, Told Slowly
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
That is all for now. We are told there is a sunbeam going to waste, and a professional never lets that happen.
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A Day in the Life of Our Quality Control Cat
Nobody tells you this when you start out, but the real work begins around a returns policy enforced by staring.
Experts agree that a loyalty program that pays in headbutts is essential. Experts also agree that this is a very long way of asking for a snack.
The Short Version, Told Slowly
Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
Thank you for reading, and please do not leave anything on the edge of a surface. You know why.
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Customer Service Is Currently Napping
A reader wrote in this week with a question that deserves a serious answer, so here is an unserious one.
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
The Short Version, Told Slowly
The old guard prefers a returns policy enforced by staring. The new guard prefers whatever is on the other side of the door.
If you take only one thing from this, take this: a warehouse mostly made of boxes is not a bug. It is the product.
Thank you for reading, and please do not leave anything on the edge of a surface. You know why.