Behind the Scenes: The Great Inventory Count

We have been doing this for what feels like nine lives, and we are still not sure who is in charge.

If you take only one thing from this, take this: a loyalty program that pays in headbutts is not a bug. It is the product.

The Short Version, Told Slowly

We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.

That is all for now. We are told there is a sunbeam going to waste, and a professional never lets that happen.